Our Policies
At Pokiddo Kuwait, we are committed to creating a safe, enjoyable, and family-friendly environment for every visitor.
Our policies are designed to ensure fairness, safety, hygiene, and a smooth experience for children, parents, and guests during every visit.
Valid tickets or wristbands must be presented upon entry.
Tickets are non-refundable and non-transferable once issued.
Re-entry may be restricted based on park capacity or management discretion.
Children must meet age and height requirements for specific attractions.
Children must be accompanied by a parent or responsible adult at all times unless stated otherwise.
Parents/guardians remain fully responsible for the child’s safety and behavior within the park.
Pokiddo staff supervise play zones for safety guidance, not individual childcare.
Visitors must follow all safety instructions, signage, and staff guidance.
Running, pushing, rough play, or unsafe behavior is not permitted.
Appropriate socks or safety gear must be worn in designated areas.
Management reserves the right to deny entry or remove guests who violate safety rules.
Outside food and beverages may be restricted except for birthday arrangements or approved items.
Cleanliness and hygiene must be maintained across all play and dining areas.
Guests who are unwell or contagious should avoid entering play zones.
Advance booking is required for birthday celebrations and group events.
Final guest count and timing must be confirmed in advance.
Decorations, food, and services are subject to selected package inclusions.
Damages to décor or equipment may result in additional charges.
Pokiddo is not responsible for lost, stolen, or unattended items.
Guests are responsible for safe use of equipment and personal conduct.
Any damages caused by misuse may be charged accordingly.
Photography for personal use is permitted within the park.
Images or videos taken by Pokiddo may be used for promotional purposes unless requested otherwise.
Guest privacy and child safety are respected at all times.
Pokiddo Kuwait reserves the right to update or modify policies at any time to maintain safety, service quality, and operational efficiency.
The latest policies will always be available at the park and on our official website.
We strive to provide a space where children play freely, families feel comfortable, and every visit becomes a happy memory.
By following these policies together, we can ensure a safe, joyful, and memorable Pokiddo experience for everyone.